Shipping & Return

Shipping Information

We prioritize your privacy as much as ours. We will send out your product in plain anonymous packaging to preserve your privacy. Only recipient name and shipping address will appear on the packaging. However, due to International shipment requirement, a label of "Handheld Massager" will be displayed on International shipment packaging.

Please note that we are not responsible for any extra fees from Customs, or additional costs associated with your country. If the shipment was being sent back due to the recipient refusal of paying the customs tax and duties, we will have the order abandoned and all sales will be final as the recipient is responsible for all duties and taxes applicable to the country of delivery.


Factory Warranty & Refund


We stand behind our products, and if you are dissatisfied with our products, it may be returned unopened and unused within 14 days of receipt for a refund or exchange. Our 1-year factory warranty covers manufacturing defects. This does not include: normal wear and tear of parts, change of mind, product damage caused by tampering, misuse, loss, abuse or negligent handling.

Due to hygiene reasons, we cannot accept returns/exchanges on devices that have their original packaging opened or tampered with.

If the refund request is initiated from customer due to any personal reason, refund will ONLY be applicable to the product price. Outbound shipping and handling fee that has already been incurred will not be refunded.


How to contact Vibease customer care representative


Our normal business hours are Monday through Friday. The best way to contact customer care is by email at info@okgiv.com. Our customer care representative will get back to you as soon as we can.


Guidelines on Return

  1. Contact Customer Care
    Please contact our customer care before returning the product.
  2. Customer Support
    Our customer care representative will provide more information on the product.
  3. Defective
    If the product is deemed defective by our customer care representative, a replacement will be sent out free of charge.
  4. Refund
    Refund request may take up to 2 weeks to process.
  5. Return Without Contacting Us
    We will not be able to process your request and we may have to send the product back to you. Return shipping charges will be incurred by the customer.

Questions?
Please contact our customer care at info@okgiv.com